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Privacy Policy

Last updated: 8/28/2025

1. Introduction

At CallVA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI call handling service located on website https://callva.one and its subdomains.

2. Data Controller

Controller of the Personal Data is Juko Trade OÜ, registry code 11716813, VAT: EE101369226, address Vihuri tn 4-29, 10311 Põhja-Tallinna linnaosa, Tallinn, Harju maakond.

3. Personal Data We Process

Operator shall process the following personal data of the User (hereinafter the Personal Data):

  • name
  • address
  • e-mail
  • phone number
  • business information for AI training
  • call logs and transcripts
  • billing information

4. Purpose of Data Processing

Operator processes Personal Data in order to register User for the Services, contact User, verify User's right to access Website and Services, improve Website and Services, provide User with information about the Services.

We use the information we collect to:

  • Provide and improve our AI call handling service
  • Train your personalized AI assistant
  • Send you service updates and notifications
  • Process payments and maintain records

5. Legal Basis and Consent

The User may inspect its Personal Data at any time and make corrections or request their deletion, unless the law provides otherwise. The User provides its consent for processing of personal data to the extent described in Terms of Use with the objective to ensure the quality and accessibility of the Services and also to expand, improve, personalise and otherwise develop the Services.

Operator processes the User's Personal Data in accordance with the requirements of the Personal Data Protection Act.

6. Data Storage and Format

Operator collects and records personal data in electronic format and makes extracts also in other format if necessary.

Operator is not obliged to preserve the Personal Data of the Users.

7. Data Sharing and Third Parties

Operator shall not forward, sell or disclose the data of the User to third parties without the prior written consent from the User, except in instances provided in the Terms of Use.

Operator is entitled to forward the personal data to Operator group companies and cooperation partners.

8. Your Rights

The User is entitled, at any time, to withdraw his/her consent for processing of Personal Data, to request termination of the processing of Personal Data and deletion of the collected Personal Data, and closing of user account. For that the User shall forward respective application to the Client Support or to e-mail. Withdrawal of consent shall not have retroactive effect.

9. Data Security and Breach Notification

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Operator shall promptly notify User of any facts known to the Operator concerning any accidental or unauthorized disclosure or use, or accidental or unauthorized loss, damage or destruction of Personal Data by any current or former employee, contractor or agent of the Operator or by any other person or third party. Operator shall:

  • cooperate fully with User in the event of any accidental or unauthorized disclosure or use, or accidental or unauthorized loss, damage or destruction of Personal Data by any current or former employee, contractor or agent of Operator or by any other person or third party, to limit the unauthorized disclosure or use, seek the return of any Personal Data, and assist in providing notice if requested by User; and
  • upon termination or expiration of the Terms of Use for whatever reason, or upon request by User, Operator shall immediately cease to process the Personal Data and shall promptly return to User all such Personal Data, or destroy the same, in accordance with such instructions as may be given by User at that time. The obligations set forth in these data processing requirements shall remain in force notwithstanding termination or expiration of Terms and Conditions.

10. Cookies and Tracking

We may use cookies and similar tracking technologies to collect information about your use of our website and services. You can control cookies through your browser settings, though this may affect website functionality.

11. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@callva.one